1. How do I start the rental process?
Begin by creating a curated wishlist featuring the rentals you desire. Once you’ve finalized your selections, share them with us. We’ll promptly verify availability and subsequently provide a detailed quote for your careful consideration and approval.
2. How do I confirm and secure my event date?
To confirm and secure your event date, a 50% deposit of the rental amount is necessary, unless alternative arrangements are agreed upon. The outstanding balance must be settled 14 days prior to your event. If your event is within 14 days, full payment is required upon booking. Please note that all payments are nonrefundable, irrespective of the cancellation reason.
3. Are there minimum reservation requirements?
Yes, every serviced location has a specific minimum reservation requirement based on the distance from our headquarters to your event venue. To ascertain the minimum reservation requirement for your specific location, please refer to the policy section. The displayed amounts represent starting minimums and may vary based on distance. If your county or city is not listed, feel free to inquire for more detailed information.
4. What is the standard rental period?
Our standard rental periods span up to 8 hours, covering the duration from delivery to pick up. If you require the item for an extended period, we’re more than willing to collaborate with you to explore potential accommodations that suit your needs.
5. What are the setup and pickup requirements?
Upon our arrival, we request access to the venue approximately one to two hours before the event commences for setup and an additional hour for pick up post-event conclusion. Access must also include convenient vehicle parking near the venue entrance.
6. What happens in case of unforeseen cancellations or harsh weather conditions?
While all payments are nonrefundable, clients are subject to a full company credit for up to six months from the original event date unless otherwise stated. Clients are permitted up to 2 rescheduled event dates within a six-month period. After this, the client must forfeit credit and submit a new wishlist, restarting the booking process. A rebooking fee is required once a new date is selected.
7. What are the policies for late payments?
Failure to make payment 14 days prior to the event will result in a $75 late charge. If the final payment is still not received within 7 days of the event, the late fee increases to $150. Failure to make full payment within 3 days of the event will result in cancellation of the reservation and no refund nor credit will be given.
8. Are there fees for late bookings?
Yes, any reservation booked within 5 days of the event date is subject to late booking fees. Late booking fees start at $350.
9. What is the Damage Waiver?
Each rental contract requires a mandatory damage waiver for an additional charge to cover your responsibility for damage to the merchandise caused in the course of normal use. The Damage Waiver does not cover the repair or replacement costs of items that are misused, mishandled, or otherwise abused. The Damage Waiver is 10% of the total rental and covers reasonable, accidental damage to the equipment incurred with normal use. This fee is non-refundable. Repair/replacement charges will be assessed on any equipment due to loss, theft, negligence or abuse, or intentional damage by the client or client’s guests. Responsibility for equipment remains with the customer from delivery until return. Please ensure equipment is secured when not in use and protected from weather and irrigation/sprinkler equipment. Broken equipment must be returned in order for the Damage Waiver to apply.
10. Are there additional fees for difficult access?
Yes, additional fees will apply for difficult access (e.g., stairs, no freight elevator, etc.).
11. What happens if the drivers are unable to pick up the rentals during the requested timeframe?
If drivers arrive at the event during the requested timeframe written in the contract and are unable to obtain LUXVEN Rentals’ property, the client must pay an additional $300 inconvenience fee for later pickup.
12. Are there any additional fees for specific delivery and pickup times?
Yes, prices are for day rentals only up until 12AM. An additional fee will apply for early morning delivery (before 9AM) and after-hour pickup (after 12AM).
